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Contact Camius Support

Get help with your Camius IP cameras, NVR/DVR recorders, and software. Before submitting a ticket, check the resources below. Most questions are answered there within seconds.

Temporary Reply Delays July 14 – July 22: You may experience delayed responses to inquiries during this period due to scheduled maintenance. We appreciate your patience.

FAQ

Answers to the most common setup and usage questions.

User manuals

Full documentation for cameras, NVRs, and DVRs.

Software

PC and mobile apps for managing your Camius system.

Firmware

Download the latest firmware for your device.

Quick troubleshooting steps

  1. Restart your device safely. If the recorder menu is accessible, use the on-screen Shutdown option and wait for the shutdown process to complete. Disconnect power for 30 seconds, then reconnect it. If the recorder is frozen or has no video output and the menu cannot be accessed, disconnect power for 30 seconds and reconnect it.
  2. Check your firmware version. Outdated firmware causes compatibility and performance issues. Download the latest version from the Firmware page above.
  3. Verify your network connection. Confirm the recorder is connected to your router using an Ethernet cable, DHCP is enabled, and Network Status shows “Connected” under Setup > System > Information. For cameras connected through your local network, confirm that the cameras and recorder are on the same network. Follow our network access troubleshooting guide for detailed steps.
  4. Find your model number. For password recovery or warranty questions, locate the model number on the label on your device’s enclosure or in your order confirmation email.

Submit a support ticket

If you could not resolve your issue above, fill out the form below. Include your device model number and a clear description of the problem to help us respond faster.

Already receiving assistance? Please reply directly to the latest email from our support team. Do not submit another form, as it creates a separate support request and may delay your response.

  • Verify your email address before submitting. An incorrect address means our reply will not reach you.
For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/
For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/
For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/
State which camera channels are affected, what appears on the local TV or monitor, the exact error message, when the problem started, and the troubleshooting already performed. For camera problems, include both the recorder and camera models.