If you forgot your recorder’s password, there are two ways to reset it.  

1 – If your recorder has a reset button, press and hold it for 10 seconds; you will hear an audible confirmation. This will reset all settings, including the password, but will not erase recorded footage on your hard drive. 

2 – If your recorder doesn’t have a reset button, contact us using an online form to receive a reset password: 

     a) The current date on the DVR’s interface. 

     b) The MAC address of the DVR, which you can find under the System Information tab. Click the (i) information icon at the bottom right of your DVR interface. You don’t need the recorder to be unlocked for this. You can also get the MAC on the Camius View app and the Camius Device Config Tool.