Ordering And Shipping
Placing an Order and Payment
To place an order, you’d need to create an account and login in. Add at least one item to your cart, and then click the Checkout button. During checkout, you can select shipping options, enter payment information, apply a promo code (if you have one) and add billing and shipping addresses.
You can pay with a credit or debit card, PayPal. When you pay with a card, you need the name printed on the card, the card number, the expiry month and year, and a security code. Generally, we ship your order after the payment is cleared.
After you place an order, you receive an order confirmation email, which links your order to the website. When your purchase has been shipped from the warehouse, you receive a second email with tracking details.
We are not accepting orders by telephone.
Delivery time is measured in business days. All orders are subject to up to a 1-2 business day processing time. The estimated arrival date is not a guarantee of when the package will be delivered. Shipping fees are non-refundable. Shipping fees are for the carrier’s services and will not be refunded if the item is returned for any reason. A signature is required upon delivery for orders over $600.00. We do not ship to P.O. boxes. Please note, we don’t insure shipments. Once you have a shipment notification, we strongly recommend you to check on the shipment status using the courier’s website and be available at the time of delivery. Camius is not liable for the stolen packages if the shipping courier has confirmation that the package was delivered to the Customer’s shipping address.
Shipping within the U.S. (excluding Alaska & Hawaii)
- Free Standard Shipping (6 to 7 business days)
- Expedited shipping (1 to 5 business days)
- We use services of UPS, FedEx, USPS for domestic orders.
A signature may be required upon delivery.
Shipping to Alaska, Hawaii
Orders require the purchase of Standard Shipping (flat-rate). We ship using USPS, UPS, or FedEx. The estimated delivery time will be updated once Camius sends the Customer a shipping notification. Currently, we are not offering free shipping to these locations.
Shipping to Puerto Rico
Orders require the purchase of Standard Shipping (flat-rate). We ship using DHL or UPS, or FedEx services. The estimated delivery time will be updated once Camius sends the Customer a shipping notification.
We currently ship to the following countries: Canada, Mexico, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, United Kingdom (U.K.), Cyprus, Andorra, Austria, Denmark, Greece, Norway, Sweden, Switzerland, Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand. This list gets updated from time to time. Orders are shipped using DHL EXPRESS WORLDWIDE service. This service includes door-to-door delivery. The payment of duties and taxes are the responsibility of the receiver. To ensure the DHL courier can deliver your goods in the shortest possible transit time, DHL pays the customs authority immediately on the Customer’s behalf for any duties and taxes that are due on the goods. DHL only releases the goods to the Customer upon the full repayment of any duties and taxes paid on his/her behalf. If the Customer refuses to accept the DHL package, Camius will deduct the shipping fees, including return fees and any other fees paid to DHL from the purchase order amount. Restocking fees are applicable.
Shipping to the rest of the locations not listed on Camius.com
If your location is not included above, you can send us a shipping cost inquiry with your shipping address via https://camius.com/contact/
Your shipping address must be complete. If it is incomplete and invalidated by a shipping courier, we will contact you for clarifications via the email you listed with us. If you need to update or correct your shipping address, it can be done within 1 hour from the order time by replying to the email with your order notification or contacting us via https://camius.com/contact/.
You can request a refund or replacement, exchange within 30 calendar days from the date of delivery unless otherwise specified in the Camius listing. You will be responsible for the return shipping fees and safe transportation. You can request Camius for a return label, the cost of which will be deducted from the refund amount (it is based on the size of the item). Camius can provide return labels only for domestic orders (placed in the U.S.). To request a return, you need to reply to the same email with your order notification.
Beyond the 30 calendar days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 30 calendar days of the delivery date.
Customers must inform us within 30 calendar days of the delivery date if they are missing the products’ part or receiving the wrong products.
If the product was purchased through a different channel than the official Camius.com website, please contact the seller for the refund and return of the product, which is regulated by the platform that processed your order.
If the product has arrived defective when you receive it, contact Camius immediately or within the 30 days window and get a full refund or replacement. Camius is responsible for the shipping fees if it was proven that the product was shipped defective. To eliminate this possibility and for our customers’ best experience and peace of mind, we thoroughly check each unit before it ships.
Once the item is received at our fulfillment center, it takes 3 to 5 business days for the return product evaluation and 3-5 business days for the refund amount to show up in your account.
Partial Refunds are processing in the following cases (restocking fees):
- 80% of the item price if the item is returned in the original condition.
- Up to 50% of the item price that is damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to Camius or seller.
- Camius has a right to reject the refund if the item is returned in unacceptable condition, such as behind shipped back by the buyer without any outer shipping box and has signs of heavy-duty use. In this case, the items may be shipped back to the buyer at his cost.
To inquire about a return or start the return, please contact us using this link https://camius.com/contact/.