Camius One-Year Limited Warranty

Warranty terms will apply to your purchase, where we commit to repair or replace the product using globally implemented RMA procedures beyond 30 days from the date of delivery.

You are responsible for shipping the product to Camius, and Camius will bear the cost of shipping the replacement or repaired unit back to you.
 Furthermore, Camius offers a warranty to the Purchaser that the branded products (the “Product”), if properly installed and used in strict accordance with the use and care guidelines provided in the instructions manual, shall be free from manufacturing defects in material and quality. This warranty applies to the Devices contained in the original factory packaging for components that failed due to manufacturing defects only.

The warranty applies to failed components due to manufacturing defects within one year from the shipping date. If the item is not repairable, you will receive a replacement with the same device model or a similar one [if the Device has been discontinued] covered by the same warranty policy issued at the initial purchase. Replacement does not restart the original warranty period except where an extension or tolling period is required by applicable law.

The warranty provides repair or replacement of defective components within the warranty period but does not offer a refund, exchange, or upgrade. The warranty does not cover user errors, accidents, or acts of God. Evidence of burning, melting, overheating, or electrical damage does not, by itself, determine warranty coverage. Damage caused by an external electrical event, incompatible power equipment, moisture intrusion, improper installation, misuse, or unauthorized modification is excluded. Damage resulting from a covered manufacturing defect remains subject to this Limited Warranty.

Camius warranty covers the products for one year from the documented date of delivery. Consumables and accessories contained in the devices (hard disk, cables, SD cards, batteries, USB chargers, HDMI cables, USB mouse, network, coaxial video power, Cat network cables, power supplies, and power splitters) are warranted for one year from the documented date of order delivery as well.

This Limited Warranty does not cover defects or damage caused or materially contributed to by an incompatible or improperly installed power adapter, charging cable, connector, accessory, replacement part, or service. Use of a third-party accessory does not, by itself, void coverage for an unrelated manufacturing defect. Camius may request information about all connected accessories when evaluating a claim.

Customers must not open, disassemble, modify, or attempt to repair Camius cameras, batteries, DVRs, NVRs, power supplies, or other hardware unless the procedure is expressly authorized in the product manual or provided in writing by Camius Support. This includes removing, replacing, repairing, or altering a motherboard, circuit board, battery cell, battery protection board, internal wiring, or other internal component.

Lithium-ion batteries must never be opened, punctured, disassembled, or modified.

This Limited Warranty does not cover damage caused or materially contributed to by unauthorized disassembly, modification, component removal, or attempted repair. Camius may deny the affected claim when these actions alter the product’s original condition and prevent a reasonable inspection or determination of the reported failure.

This restriction does not apply to user-serviceable procedures expressly authorized by Camius, such as installing or replacing an approved hard drive according to the applicable instructions. If a product appears defective, stop using it and contact Camius Support before opening it or removing internal components.

In addition, this warranty does not apply to defects or damages to the Camius Device caused by improper use of the Device, including but not limited to misuse, abuse, alteration, repair or improper installation, maintenance of the Device, electrical short circuits or transients, heat, humidity, moisture, or temperatures beyond product specifications, use of replacement parts not supplied by CAMIUS, accidents, fire, or other acts of God.

This warranty does not cover data loss or costs related to data recovery. It is recommended that Camius device users backup recorded footage regularly. Additionally, CAMIUS doesn’t offer a warranty for the software provided with the Device and doesn’t guarantee that any software provided with the Device will function non-stop and be free of errors, bugs, incompatibilities, or similar.

By purchasing devices from Camius.com or its affiliates, the Purchaser agrees to indemnify and hold harmless Camius.com and its affiliates from and against any claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of products, services, its website, or any breach by the Purchaser of these Terms and Conditions.

CAMIUS and its affiliates are not responsible for the 3rd parties devices (smartphones, tablets, PCs, monitors, apps, software, and OS used for remote viewing) or Internet providers’ limitations in case of product misuse by a Customer or not following Camius.com technical support recommendations.
 
By purchasing or/and using the Camius devices and products, purchases and users agree to defend, indemnify, and hold harmless CAMIUS and its affiliates from and against any claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of products, services, or its website.

Before submitting a warranty claim, you must first contact Camius support or visit Camius support page for troubleshooting assistance. Our team will work with you to diagnose and resolve the issue. If the issue cannot be resolved and is confirmed to be a manufacturing or hardware defect covered under the Camius Warranty Policy, our support team will direct you to complete the form below.