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Camius is a trusted US brand, backed by a team of experienced professionals dedicated to your safety and satisfaction. We prioritize privacy and security, ensuring our products meet the highest standards. Our commitment to you extends beyond just the sale—we provide ongoing support to ensure your investment continues to serve you well.

Regular firmware updates for enhanced device performance and security
Continuous features, software and Camius view app improvements and feature additions
Available 9 am to 5 pm PST, Monday through Friday, for assistance. Requests received outside business hours will be responded to the next business day
A genuine team that cares about your experience and privacy

With Camius, you’re not just buying just a security camera — you’re partnering with a brand dedicated to your protection, privacy, and peace of mind.

Name *

Email *

System type *

PoE NVR system, IPVAULT
Analog DVR system, TRIVAULT
Wireless battery camera system, WF4KN or WF4KC
Standalone Camius IP camera
Camius View or VMS Pro only
Not sure

What can we help you with today? *

No video from one or more cameras
Recorder does not power on
Hard drive, recording, or playback problem
Recorder alarm or beeping sound
Network or remote-viewing problem
Motion detection or notification problem
Camera audio, spotlight, siren, or night-vision problem
Device setup
Password recovery
Other technical problem

For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/

Affected equipment *

One camera
Several cameras
All cameras
Recorder
App or computer software only
Not sure

For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/

Where does the problem appear? *

TV or monitor connected directly to the recorder
Camius View mobile app
VMS Pro computer software
Web browser
On the physical camera or recorder
Not sure

For warranty claims, replacements, or hardware returns, please visit camius.com/warranty/

help equipment Email

Your Camius Device *

Enter the model number printed on the recorder or camera label. For camera problems, include both the recorder and camera models.

Describe exactly what is happening *

State which camera channels are affected, what appears on the local TV or monitor, the exact error message, when the problem started, and the troubleshooting already performed.