How to troubleshoot IP camera, which goes on and off
Here are the steps to troubleshoot the IP camera and find out if it is a power issue or if it is an issue with the decoding capacity
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Step 1 – Wiring
Check-in the wiring and RJ45 connectors
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Step 2 – Channels / PoE ports
Switch channels (PoE ports if you are using a PoE NVR) and observe for some time
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Step 3 – Load Default Settings
Suppose you have a message on the screen stating that the camera failed to connect. In that case, we recommend resetting the camera by navigating to System >> IP Camera Maintain >> Load Default >> tick the checkbox of the camera/channel you wish to reset to factory settings, click the Load Default tab, and authenticate it with the Admin password (see picture 1 for your reference).
- Resetting the camera can also be done using its direct browser interface if the IP camera doesn’t have a reset button. At the same time, it’s connected to the LAN if you set a unique password for this IP camera: Remote Settings >> Maintenance >> Load Defaults >> Tick all boxes and hit Apply.
- If the Camius PoE camera has a reset button, please click on it for 10 seconds while it is powered on (click here for the details guide)
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Step 4 – Check Mainstream settings
Please reduce the Mainstream bitrate, resolution, and frame rate on the NVR >> Setup >> Record >> Encode >> Mainstream. If the bit rate is 8000, reduce down to 4000 and consider testing for a while.
Step 5 – Check the Camera
If you can access the camera, check for overheating, especially during intermittent disconnection. You can look at the playback and check if there’s a pattern for the disconnection, like while there’s a lot of motion, or if it always happens while the Infrared lights are on.
Step 6 – Reset Channels settings
Consider resetting the Channel section on the NVR to factory defaults under Setup >> Maintenance >> Load Defaults – tick the Channel and Recording checkboxes and apply (Picture 3).
We can suggest different troubleshooting steps depending on how you add the camera to the NVR (directly through NVR’s PoE ports or using a PoE / Network switch or PoE injector). If any of the above doesn’t resolve the issue, submit your support request and include the IP camera model and firmware/software version.
