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How to troubleshoot IP camera, which goes on and off

How to troubleshoot IP camera, which goes on and off

How to troubleshoot IP camera, which goes on and off

Question:

I have one unstable camera. It goes off and on. I have tested it several ways, and it randomly goes off and on. I have tested on the NVR itself and also with a POE switch and a POE injector. It remains unstable as if it has a short and/or reboot.

Answer:

Here are the steps to troubleshoot the IP camera and find out if it is a power issue or if it is an issue with decoding capacity:

Please reduce the Mainstream bitrate, resolution, and frame rate on the NVR >> Setup >> Record >> Encode >> Mainstream. If the bit rate is 4096, consider halving it and testing for a while.

IPVAULT2256PR ENCODING MAINSTREAM Bitrate 2K
How to troubleshoot IP camera, which goes on and off 7

Another thing to look for is if the camera is overheating if you have access to it, especially around the time of intermittent disconnection. You can look at the playback and check to see if there’s a pattern for the disconnection, like while there’s a lot of motion, or if it always happens while the Infrared lights are on.

Also, consider resetting the Channel section on the NVR to factory defaults under Setup >> Maintenance >> Load Defaults – tick the Channel and Recording checkboxes and apply.

Camius IPVAULT2256PR LOAD DEFAULT SETTINGS authentication
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Resetting the camera can be done using its direct browser interface while it’s connected to the LAN under Remote Settings >> Maintenance >> Load Defaults >> tick all boxes and hit Apply.