I forgot my NVR password. How to reset it?

If you forgot your recorder’s password, there are two ways to reset it.  

1 – If your recorder has a reset button, press and hold it for 10 seconds; you will hear an audible confirmation. This will reset all settings, including the password, but will not erase recorded footage on your hard drive. 

2 – If your NVR (network video recorder) doesn’t have a reset button, contact us using an online form to receive a reset password: 

     a) The current date on the NVR or DVR interface. Note you need to have the recorder connected to a monitor via HDMI or VGA output. 

     b) The MAC address of the NVR, which you can find under the System Information tab. Click the (i) information icon at the bottom right of your recorder interface. You don’t need the recorder to be unlocked for this. You can also get the MAC on the Camius View app and the Camius Device Config Tool. Camius offers this tool for Windows PC and Macs.