How to Access IP Cameras on Camius View App and VMS Pro Software
This guide explains how to access and troubleshoot IP cameras using the Camius View mobile app on iOS and Android, as well as the VMS Pro software on Windows and Mac computers. The same connection requirements and troubleshooting steps apply to both platforms.
If you can not access your Camius IP cameras, DVR (digital video recorder), or NVR (network video recorder) on the Camius View smartphone app, please check the below (Picture 1):
Check P2P Status
On the DVR / NVR go to Menu → Network → General → Port Configuration and make sure the P2P switch checkbox is ticked.
Use the latest version of the Camius View app
On the App’s ‘Devices‘ page, make sure your recorder is added using P2P (ID) instead of IP (IP Address), and if in doubt, delete it and add it again.
In the Media Port, make sure to enter the right port number:
1- Use port 80 for Camius NVRs, DVRs and IP cameras
- 8 channel NVRs
- 16 channel NVRs
- 32 channel NVRs
- 8 and 16 channel Hybrid DVRs
- PoE IP cameras
- Wireless NVR system
2- Port 9000 for the non-R series is required, applied to devices which do not have a hard reset button (IPVAULT1128P, IPVAULT2320P16N, IPVAULT8320-N, TRIVAULT4K2168, TRIVAULT4K184, SPOT828A, IRIS528A, BOLTVM5, etc)
Make sure you’re connected to a reliable network on your phone
Enable DHCP
On the DVR go to menu → Setup → Network → General and make sure the DHCP box is checked. This allows the router to assign the DVR the correct IP, Gateway, and DNS settings.
Check Your Internet Connection
If you recently changed your router or internet provider, the DVR may not be getting through to the internet.
Check the network cable and try a different router port. On the DVR go to Setup → System → Information and confirm the Network Status shows “Connected.”
To verify the connection, use the free Camius Device Config Tool on a PC or Mac that is on the same network (the Camius network / digital video recorder and PC should share the same first three segments of the IP address). Once you run the tool, it will list any Camius devices online; if the recorder appears there, it is connected to the network.
Check for IP address conflict
- Connect the Camius DVR or NVR using a simple network setup. The recorder and the computer must be connected to the same local network and subnet. Avoid defective network cables and remove any intermediate devices such as extenders or secondary routers that may cause IP address conflicts.
- A simple setup example includes a DVR (NVR) connected by network cable to a router or switch, with a PC connected to the same router, all sharing the same IP base such as 192.168.1.x.
Reset Network Settings
On the DVR, go to Setup → System → Maintenance → Load Default, check Network, and Apply.
Check the Camius device network status
Navigate to Setup >> System >> Information and check the Network Status if it shows ‘Connected’ or using the web browser menu click on Remote Setting followed by System >> Information
If the above steps don’t help, submit a support request and include the device model number and the current ’Firmware/Software Version,’ which can be found using the Camius Device Config Tool
Wrong Password
Before you add the Camius security device to the app, make sure to set a password following the below setup guides:
- IP camera setup guide
- DVR setup guide
- NVR setup guide
- or follow this quick tutorial on how to set a password for your DVR or NVR
We got you if you lost your IP camera or DVR NVR recorders password. Follow the below links on how to reset your device password:
A full guide on how to add your Camius IP security camera, DVR digital video recorder, or NVR network video recorder to the Camius View app is available at THIS LINK.
Desktop access using VMS Pro
If you are accessing the system from a Windows or Mac computer, use the VMS Pro software. Device adding, login credentials, and network requirements are the same as in the Camius View app.
For local viewing on the same network, users can also access the Camius DVR or NVR through a web browser by entering the device IP address. The Device Config Tool can be installed on a computer to scan the local network and identify the recorder IP address. If the system fails to connect on both mobile and desktop, the issue is usually related to network settings or recorder status.
For further assistance with the app, please submit a request through the Camius View app by navigating to:
About > Feedback > Fill out the form > Send Email.
The form will be sent directly to the app’s developer, who will attempt to recreate the issue and review any errors in the log. This step is essential for providing you with the necessary support.